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Hire Desk New Entrant Training

Hire Desk Controller New Entrant Training Programme

Course Overview


This programme is aimed at workers in the role of Hire Desk Operative or Hire Controller. Delegates attend a 5-week modular training programme, an on-site assessment, and are awarded a Level 2 National Vocational Qualification (NVQ). The training focusses on sales and customer service techniques, as well as practical sessions on safe use and awareness on a wide range of tools and equipment.

The HAE EHA New Entrant Programme is part of the CITB suite of Specialist Applied-skills Programmes (SAP), as such learners receive additional support from CITB Apprentice Officers throughout their learning.

Upcoming Programmes and Dates


Programme Content

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Programme Delivery


The full programme runs over 18 months. This breaks down as 24 days off-the-job training, in 5 modules lasting approximately one week, delivered at intervals across the first 12 months. Delegates then concentrate on building a portfolio of evidence ahead of their NVQ assessment, and completion by month 18.

Programme Benefits


  • Delegates will achieve a Level 2 NVQ Diploma in Hire and Rental Operations
  • Delegates will receive certificates of competence in Emergency First Aid at Work, Gas Safety Awareness and MEWP and Mobile Tower Awareness
  • Hire companies whose hire-desk operatives have completed the programme will gain advantages when being audited for SafeHire Certification
  • Programme Costs


    A full 24-day programme costs £6,600 plus VAT which includes all the training, induction and on-site NVQ assessment required to complete the qualification. This amount can be invoiced in instalments upon request. CITB-registered companies can claim grant which would bring the overall cost down to £360 plus VAT. See below for details.

    In addition, HAE EHA will cover the costs for hotel stays up to 24 nights (booked by our team). Delegates and/or employers will be responsible for covering travel and meal costs where applicable.

    CITB-registered companies have access to this programme with the following grant and subsidies:

    HAE will invoice £1600 plus VAT, in two instalments:

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