Hire Desk Controller New Entrant Training Programme

Course Overview
This programme is aimed at workers in the role of Hire Desk Operative or Hire Controller. Delegates attend a 5-week modular training programme, an on-site assessment, and are awarded a Level 2 National Vocational Qualification (NVQ). The training focusses on sales and customer service techniques, as well as practical sessions on safe use and awareness on a wide range of tools and equipment.

The HAE EHA New Entrant Programme is part of the CITB suite of Specialist Applied-skills Programmes (SAP), as such learners receive additional support from CITB Apprentice Officers throughout their learning.

Upcoming Programmes and Dates

  • HAE EHA Offices, BIRMINGHAM, B37 7YE - Starting Monday 27th September 2021

Click Here To Enquire & Book Places

Programme Content
Click below to view the course content and timetable, or download the PDF.


The full programme runs over 18 months. This breaks down as 24 days off-the-job training, in 5 modules lasting approximately one week, delivered at intervals across the first 12 months. Delegates then concentrate on building a portfolio of evidence ahead of their NVQ assessment, and completion by month 18.

Programme Benefits
Delegates will achieve a Level 2 NVQ Diploma in Hire and Rental Operations
Delegates will receive certificates of competence in Emergency First Aid at Work, Gas Safety Awareness and MEWP and Mobile Tower Awareness
Hire companies whose hire-desk operatives have completed the programme will gain advantages when being audited for SafeHire Certification

Programme Costs
A full 24-day programme costs £5,600 plus VAT which includes all the training, induction and on-site NVQ assessment required to complete the qualification. This amount can be invoiced in instalments upon request. CITB-registered companies can claim grant which would bring the overall cost down to £360 plus VAT. See below for details.

In addition, HAE EHA will cover the costs for hotel stays up to 24 nights (booked by our team). Delegates and/or employers will be responsible for covering travel and meal costs where applicable.

CITB Grants and Funding Explained

CITB-registered companies have access to this programme with the following grant and subsidies:

  • £640 Short Duration Grant across 5 course modules, mix of Tier 1 and 2
  • £600 Achievement Grant (claimed upon completion)
  • £4000 HireTrain funding (claimed by HAE and offset against final amount)

Invoice total HAE will invoice £1600 plus VAT, in two instalments:

  • £850 in advance of the programme
  • £750 in advance of programme assessment (month 13)

If you’d like further information on up-skilling your workforce, please contact the team on 44 (0)121 380 4617 or by e-mail to training@hae.org.uk.