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Hire Desk New Entrant Training

Training and support / Introduction to Hire

Hire Desk Controller New Entrant Training Programme

Course Overview

This programme is aimed at workers in the role of Hire Desk Operative or Hire Controller. Delegates attend a 5-week modular training programme, an on-site assessment, and are awarded a Level 2 National Vocational Qualification (NVQ). The training focusses on sales and customer service techniques, as well as practical sessions on safe use and awareness on a wide range of tools and equipment.

The HAE EHA New Entrant Programme is part of the CITB suite of Specialist Applied-skills Programmes (SAP), as such learners receive additional support from CITB Apprentice Officers throughout their learning.

Programme Content

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Programme Delivery

The full programme runs over 18 months. This breaks down as 24 days off-the-job training, in 5 modules lasting approximately one week, delivered at intervals across the first 12 months. Delegates then concentrate on building a portfolio of evidence ahead of their NVQ assessment, and completion by month 18.

Programme Benefits

  • Delegates will achieve a Level 2 NVQ Diploma in Hire and Rental Operations
  • Delegates will receive certificates of competence in Emergency First Aid at Work, Gas Safety Awareness and MEWP and Mobile Tower Awareness
  • Hire companies whose hire-desk operatives have completed the programme will gain advantages when being audited for SafeHire Certification

    • Programme Costs

    A full 24-day programme costs £6,600 plus VAT which includes all the training, induction and on-site NVQ assessment required to complete the qualification. This amount can be invoiced in instalments upon request. CITB-registered companies can claim grant which would bring the overall cost down to £360 plus VAT. See below for details.

    In addition, HAE EHA will cover the costs for hotel stays up to 24 nights (booked by our team). Delegates and/or employers will be responsible for covering travel and meal costs where applicable.

    CITB Grants and Funding Explained

    CITB-registered companies have access to this programme with the following grant and subsidies:

    £640 Short Duration Grant across 5 course modules, mix of Tier 1 and 2

    £600 Achievement Grant (claimed upon completion)

    £5000 CITB SAP funding (claimed by HAE and offset against final amount)

    HAE will invoice £1600 plus VAT, in two instalments:

    £850 in advance of the programme

    £750 in advance of programme assessment (month 13)

    Get in Touch

    If you’d like further information on up-skilling your workforce, please contact us on 44 (0)121 380 4617 or by e-mail training@hae.org.uk.