Boels Rental
Full-time
Your role will involve the processing of customer enquiries by telephone, email and face-to-face, ensuring that they are dealt with promptly and effectively. Sounds great, right? This Hire Controller vacancy at Boels in Hereford could be perfect for you!
This is what you will do
This is what you can expect on a working day as a Hire Controller in Hereford: In the morning, you and your colleagues start up the branch. Throughout the day, customers walk into the branch, needing your advice and guidance on the machines that they need for their projects. This can vary from an excavator to a drill. This is a very busy branch with many customers who you will be supporting. The telephone rings with a new orders and your inbox also gets filled up pretty quickly with requests from new and existing customers. You make the arrangements with the customers and then you make sure that all of the administration that is needed for the rental is done correctly.
A customer walks into your branch. They have rented several portable heaters and are bringing them back. You check them and ensure that the rental contract has been correctly completed. As a Hire Controller at our Hereford branch, you make sure that your customer does not have to wait too long and that they can move on quickly.
Your main priority is thinking of the customers best interests. This means that you listen carefully to the customer’s wishes and are able to anticipate them well. Furthermore, you are responsible from A to Z that everything is arranged perfectly. Of course, you never miss an opportunity to explain to the customer which additional machines or products could benefit their project. The day offers a lot of variation, because you are answering emails and phone calls and you are drawing up quotations. Together with your colleagues, you ensure that the Hereford branch has a neat appearance and makes a good first impression.
You love solving problems and making our customers happy! In short, as a Hire Controller in Hereford, you have a versatile and varied job in which you will never become bored!
The orange team in Hereford that you can be a part of consists of several enthusiastic colleagues in various fields.
This depot is conveniently located to the North of Hereford centre right by the Hereford Retail Park. It is less than a 1 mile walk from Hereford Station.
Your working hours will be Monday to Friday, 0730hrs to 1700hrs.
What Boels Offers
If you come to work with Boels Rental in Hereford as a Hire Controller, then you do that for a good reason. We will value your skills and that is why you can expect from us:
A competitive annual salary ranging from £25,284 to £27,044, plus quarterly performance based bonuses. The salary range represents the low and high end of the salary range for this position. It gives you an indication of what you could realistically expect to earn during your tenure in the position. It also takes into account any potential annual salary raises/reviews. Actual salary offered will vary depending on factors including but not limited to location, relevant skills/experience, relevant qualifications and performance.
33 leave days of annual leave per year including official bank holidays.
At Boels, we recognise the benefits that contributing to the community can have on our mental strength. This is why we also offer all our employees one additional day of leave per year (separate to the annual leave allowance) to spend supporting their local community, getting involved with a local charity, or boosting their mental strength.
Enhanced Maternity & Paternity Pay
Boels Rental recognises that many of the skills that Armed Forces Reservists gain during their training are transferrable to the workplace. Therefore, we offer seven days extra paid leave for you to undertake official reservist activities (proof from MOD to be provided).
Boels Rental offers you an Employee Assistance Programme with access to legal, health and wellbeing advice and support when you need it most (healthassured.org)
Boels Rental recognises and honours our employees with quarterly and annual awards.
You can take advantage of the TechScheme (techscheme.co.uk)
You can take advantage of the Cycle to Work scheme (cyclescheme.co.uk) Boels, join our orange family
On a large construction site, at a music festival or next door while your neighbour builds the new patio; you’ve probably seen our orange machines around. We are Boels: one of the largest machine rental companies in Europe. As a family business, we believe in personal commitment and a pleasant working atmosphere. With us, you aren’t just another number. We want to get to know you and help you grow. Because even though we have grown into an international company, we will always be a close-knit orange family with a regional character. You are supported by a reliable family business, are given the space to grow, are encouraged to innovate and motivated to think green. As long as you keep it orange, of course.
Your Profile
‘Good geographical knowledge of the Herefordshire area!’ ‘An understanding that customer satisfaction is paramount’: It’s you, so you fit into our orange team in Hereford. To also become the best at Boels as a Hire Controller, you have to:
Have valid proof of your right to work in the UK (Boels does not arrange relocation, work visas or provide visa sponsorship)
Be IT literate and experienced in using windows applications and/or other hire inputting computer systems
Have excellent customer service skills coupled with tactful communication
Display a friendly and courteous telephone manner.
Be a strong team player, and enjoy working in a team.
Be available to work full-time hours
Have valid proof of your right to work in the UK (Boels does not arrange relocation, work visas or provide visa sponsorship). 
