PRESS RELEASE: Experienced Fleet Cheifs Unite To Launch Incident Management Company Cut Repair Bills And Vehicle Downtime

Photo caption: Paul Holmes (right) with from left to right: Kieran Goddard (IT manager), Danny Flowers, Mike Norwood and Paul Goddard.

A new incident management company is planning to shake up the UK market with its senior management team using their almost 100 years of collective fleet industry knowledge and experience to deliver cost savings and reduced vehicle downtime for businesses.

Horizon Vehicle Management directors include well-known former fleet manager Paul Holmes as commercial director.

The Stevenage-headquartered company, which also operates a 24/7 service, is led by managing director Mike Norwood and also includes on its senior management team Paul Goddard (network manager) and Danny Flowers (business development manager).

Targeting fleets operating company cars, commercial and specialist vehicles and motorbikes with repairs undertaken through a nationwide network of independent and franchise garages, Horizon Vehicle Management delivers a cradle to grave service comprising: Claims management, uninsured loss recovery, repair management and risk management.

Utilising the strapline ‘doing the right thing’, Mr Holmes, who has 35 years’ experience in fleet and risk management, said: “What is important to fleet managers is getting their vehicles back on the road as quickly as possible following an incident. However, our fleet industry knowledge tells us that is not necessarily to the benefit of existing incident management providers. 

“At Horizon we work collectively with the customer and work provider to ensure the relevant job is processed and funded in the most effective way possible for all concerned. We always take into account direct and in-direct costs. For example, by spending an extra £50 on a repair a fleet may get the vehicle back a day earlier, therefore saving replacement costs and lost opportunity costs. We are not about just the cost of repairing bent metal.”


Offering fixed price labour rates and fixed parts prices, Mr Holmes said: “Horizon Vehicle Management offers fleets a great opportunity to save money on their incident repairs, reduce vehicle downtime and avoid unnecessary costs incurred as a result of an incident. We ensure that an appropriate high quality repair is undertaken for an appropriate price delivered by experienced and professional accident repair centres. We are 100% focused on ‘doing the right thing’ in the best interest of our fleet customers.”

The top management team brings together fleet, insurance and vehicle repair industry experience and Mr Holmes, who will continue in his role as director of independent fleet consultancy FMF (Fleet Managers’ Friend), said: “The team has vast experience in all the key disciplines that are involved in running a fleet safely and efficiently.

“We all share the same passion for the delivery of excellent customer service, but that can only be achieved by fully understanding each customers’ exact requirements and dealing with the supply chain in a fair and appropriate way. In essence, ‘doing the right thing’, which is the company’s ethos and applies to everything we do.

“Our customer-focused approach keeps fleets up to date on repair progress through to recovering uninsured losses or sourcing a replacement vehicle in the event of a total loss. Whilst we always look to minimise vehicle downtime, we also seek to reduce the wider burden of a claim on clients, by offering a vehicle replacement service and centralised billing to reduce impact on our clients’ accounts’ teams.”

Horizon Vehicle Management’s sophisticated cloud-based claims management system delivers real-time repair reporting, management information and account management. Additionally, the range of services offered from first notification of loss includes:

  • SMART repairs
  • Mobile estimates
  • Proactive downtime management
  • Uninsured loss recovery
  • Managing personal injury and third party claims
  • Replacement vehicles.

Biographical background:

  • Paul Holmes - a former award-winning fleet manager at two of Britain’s biggest organisations, he launched FMF two years ago and has followed that with his involvement in Horizon Vehicle Management. He started his career with Centrica-owned British Gas and over 18 years with the organisation became fleet manager in charge of more than 14,000 company cars and commercial vehicles. He went on to enjoy a 13-year career with the AA motoring organisation following its acquisition by Centrica during which he held a number of manager and director level roles in fleet and risk management. He then launched FMF after two years as strategic account director risk at incident management company FMG.
  • Mike Norwood - has more than 10 years’ experience working both in insurance broking and motor claims management industries. He brings a wealth of knowledge to Horizon Vehicle Management both from a loss mitigation and process prospective, but also an insight into how that can effect a client’s longer term premium costs and profitability. 
  • Paul Goddard - has an extremely strong repairer background, from managing single site operations, repairer groups and now in the operation and management of Horizon Vehicle Management’s nationwide repair network. With 35 years’ experience in body repair and network management, he is responsible for ensuring the company maintains a strong positive working relationship with its network giving it the capability to arrange repairs for anything from a motorbike through to large goods vehicles.
  • Danny Flowers - has joined Horizon Vehicle Management with a 10-year career in motor claims management, which includes experience in a technical repair capacity, and business development behind him. As business development manager, he will “get under the bonnet” of customers’ and understand how the company can deliver real benefit to them.