PRESS RELEASE: Activa Contracts Trio First To Complete Customer Service NVQ

A trio of Activa Contracts’ employees have become the first at the fast-growing vehicle leasing and fleet management company to successfully complete National Vocational Qualifications (NVQs).

Activa Contracts, the Milton Keynes-based division of Arnold Clark Finance with more than 7,000 company cars and vans on its books, has further increased its long-established focus on employee development and skills enhancement by offering NVQs to staff.

NVQs are work-related, competency-based qualifications that reflect the skills and knowledge needed to undertake a specific job.

The Activa Contracts’ trio of Jo Henderson, Andy Raven and Rachael Sim all passed their NVQ in customer service at level two with “flying colours”, according to customer services director Karen McCarthy, who is spearheading the training initiative.

Additionally, the trio’s colleague Laura Baird, is expected to shortly become the fourth Activa Contracts’ employee to complete a customer service NVQ.

Ms Henderson and Ms Baird are both customer service executives, while Mr Raven is employed as a customer service logistics executive and Ms Sim has recently been promoted to daily rental team leader from daily rental executive.


NVQs are achieved through assessment and training with that for Mr Raven and Ms Sims reflecting their specialist focus on vehicle logistics and daily rental respectively. Assessment at Activa Contracts is through on-the-job observation and questioning, while training across 12 different subject modules is completed over 12-18 months at the Wolverhampton centre of GTG (Glasgow Training Group), a member of the Arnold Clark group of companies and accredited to deliver NVQs.

Ms McCarthy said: “Activa Contracts has always had a focus on investing in people with every employee having a training programme and plan that focuses on their continual development in terms of knowledge and skills.

“However, the introduction of an NVQ programme has moved our training focus to a new level with the emphasis on service delivery.”

The voluntary NVQ programme was funded by Activa Contracts and Ms McCarthy continued: “We asked for volunteers across the business and the first applicants have passed with flying colours.

“Their success has sparked additional interest from colleagues and a further three employees are due to start their NVQs in the summer. I anticipate that we will run an annual NVQ customer service programme.”

Ian Hill, managing director, Activa Contracts, added: “Activa Contracts prides itself on delivering a consultancy service to customers allied to a personal service. We are a people business and underpinning our business success is the team’s total commitment to deliver the highest quality service to our customers at all times. Completion of an NVQ programme will further enhance our focus on client requirements.”