News Item: The Hire Supply Company Issues a Service Update to Customers

With uncertainty surrounding product availability and pricing, The Hire Supply Company (HSC) has taken steps to tackle the current disruption in the world wide supply chain.

Over the past year HSC has enhanced internal systems and procedures, resulting in increased cost efficiency, whilst still keeping processes robust and commercially sound. The savings they’ve made as a business have helped them absorb a percentage of the price increases incurred over the last year without having to pass too many added costs on to customers.

Managing Director Gary McWilliam explains: "We are only increasing prices when new stock makes its way in to our supply chain, if the stock was already in our warehouse prior to the raw material price increases, container price raises, and the general chaos surrounding importing products which we are having to deal with, we have not altered the price."

This chart illustrates how raw materials have seen a steady increase in value over the last 12 months

HSC has been maintaining a lean supply chain, rotating stocks on average 4-6 times a year. This has meant stocks require replenishing every 2-3 months which has been challenging.

Gary goes on to say: "We will endeavour to pass on the minimum price increase possible and try and absorb the lion's share ourselves. To maintain continuity we source products from many different suppliers within Europe, while ensuring the products our customers receive are safe, reliable and of the quality expected from HSC.

"We will continue fulfilling orders but unfortunately it might take us longer than normal. We are working closely with our suppliers and couriers who are themselves facing unprecedented issues, we will continue to provide the best possible service we can and be honest and open about our capabilities."

To check on the status of an order or enquire with the HSC sales team you can call 0115 946 1988 or email sales@hscgroupuk.co.uk.