AFI has been shortlisted for two awards in a prestigious award scheme run by the Institute of Customer Service (ICS) to recognise organisations that have implemented successful customer service strategies.
AFI has reached the 2017 finals of the ICS Customer Commitment category and the Employee Engagement category of the UK Customer Satisfaction Awards. The winners are due to be announced on 7 March after being judged by a panel of industry experts, business leaders and academics.
AFI Customer Service Director Carlo Vinci said: “We are delighted to be shortlisted for these awards amongst names such as BUPA, TSB and Carillion. Being shortlisted is recognition for the great strides AFI has made in putting the customer at the heart of everything we do. It will encourage our team to continue working hard as we strive to build an enviable reputation in delivering consistent top quality service for our customers.”